Guest information

• ACCENT AQUA: In our hotel we are waiting for our guests with our own, carbonated and non-carbonated filtered water. If you would like to buy the unique bottle of the filtered water, we are at your disposal at the reception. In addition, it is possible to buy our special water-bottle at the reception, which we refill with filtered water free of charge during your stay.
  •  
• AIR CONDITIONING
  All of our rooms are equipped with air conditioner that can be adjusted individually. The equipment stops working if the terrace door or window is open or if your key card is not inserted into the slot next to the door.
   
• BABY COT
  ​​​​​​​Please contact the Reception.
   
• BATHROBE
  The use of the bathrobe is free of charge.
   
• BICYCLE
  For bicycle rental request please contact the Reception.
   
• CAR RENTAL
  For car rental request please contact the Reception.
   
• CLEANING
  Daily cleaning is from 10 a.m. - 5 p.m.
  If you do not wish to be disturbed at the given time but necessary to clean at another time or do not wish any cleaning at all, please let us know by hanging the sign designated for this purpose on the door. In case you require any extra cleaning, do not hesitate to contact the Reception.
  We would like to inform you that we are changing thet bedding two times a week.
   
• COMPLAINTS
  Please contact the Reception during your stay, so that we could solve your problem as soon as possible.
   
• CONFERENCES
  https://artszeged.accenthotels.com/en/conference
  Conference rooms for 50-180 people, small section halls, and in summer the terrace offer many opportunities for leisure activities, weddings or corporate meetings. For more information, please contact our colleague by requesting an offer at the email address: event@arthotelszeged.hu
   
• CREDIT CARDS
  We accept VISA, MasterCard, American Express, Maestro and SZÉP Card.
   
• DAMAGES
  In case of intentional damages extra fee will be charged.
   
• DEPARTURE
  On the day of departure you are requested to vacate your room before 10 a.m. If you wish to stay longer please contact the Reception. Please leave the key card at the Reception before leaving the hotel, otherwise 1.000 HUF/card will be charged.
   
• ELECTRIC CURRENT
  The electric current is 230 V/50 Hz.
   
• EMERGENCY PHONE NUMBERS
  112
   
• ENVIRONMENT PROTECTION
  Our environment-friendly hotel supports several environmental initiatives. In recognition of our efforts the hotel received the ISO-14001 certificate. We are paying great attention also to the reduction of chemicals used, water consumption and apply selective waste collection. We kindly ask you to support our efforts. Let us save our environment together!
   
• ESCAPE ROUTE
  It is shown on the emergency escape map on the back of the room door.
   
• EXTRA NEEDS
  Extra blankets, pillows (feather, anti-allergic) are available on request, please call the Reception. If you need fresh towels and linen contact the Reception.
   
• FAX & PHOTOCOPYING
  Available at the Reception for an extra charge.
   
• FIRE
  Every floor in the hotel is furnished with fire alarm equipment and fire extinguisher; there is also a smoke detector in every room.
  In case of fire the guests are alarmed by a siren sound and are requested to leave the hotel as soon as possible through the nearest emergency exit by following the escape route shown on the emergency escape map on the back of the room door.
   
• FLORIST
  Please contact the reception.
   
• HAIRDRYER
  Hairdryer is available in every room.
   
• HOLIDAYS
  National and official holidays of Hungary: 1 January, 15 March, Easter Monday, 1 May, Whit Monday, 20 August, 23 October, 1 November, 25 and 26 December.
   
• HYGIENE PRODUCT
  Razor, toothbrush and toothpaste are available at the Reception for an extra charge, shower cap, comb, sewing kit and slippers for free of charge.
   
• INTERNET
  There is free WiFi connection available in the whole area of the hotel.
  • Network: “Art Hotel”
  • Password: Szeged2013
     
• KEY CARD
  For electricity in your room, please insert your card in the slot near the door.
  Please leave the key card at the Reception before leaving the hotel, otherwise 1.000 HUF/ card may be charged.
   
• LAUNDRY, DRY CLEANING
  You can indicate your washing and ironing needs at the reception, where you can request a laundry bag and a list. We can undertake our laundry service 24 hours after delivery. Place your dry cleaning clothes in a separate bag and leave them at the reception until 9 am. Our dry cleaning service is available from Monday to Friday.
   
• LETTER PAPER
  Letter papers and envelops are available at the reception for free of charge.
   
• LOBBY BAR
  Our Lobby Bar is open 0-24 hours.
   
• LOST AND FOUND
  Any items lost or left inside the hotel will be kept for six months, except for food and liquids. For information about lost items, please contact the Reception.
   
• LUGGAGE ROOM
  Please contact the Reception.
  The hotel cannot be held responsible for the items placed in the luggage.
   
• MEDICAL CARE/PHARMACY
  Please contact the Reception.
   
• MINI-BAR
  In the hotel rooms we do not have any mini-bar, instead of that we have 0-24 hours room service. You can find the menu at the end of this brochure. To place an order, call the Reception. Room service cost 1.000 HUF extra charge.
   
• PACKAGE DELIVERY SERVICES
  For an extra charge package delivery service is available at the Reception.
   
• PARKING FACILITIES
  Daily fee for hotel guests: 3.300 HUF/night/car. The parking lot is guarded and monitored, but we do not take responsibility for any loss or damages to your vehicle.
   
• PETS
  All pets will find room fittings such as a bed with a blanket, food bowls, sanitary bags for walking and a bag of treats already present in the room, free of charge. Pets are not allowed in the Wellness Centre. Please inform the reception about possible times of cleaning. Keeping pets in the rooms is subject to an extra fee, which is 6.000 HUF.
   
• RADIO
  Radio programs can be listened through the close circuit television network, whose schedule can be found in the program guide below.
   
• RECEPTION
  Our Reception staff is at your disposal 24 hours a day. Number of the reception: 501.
   
• RESTAURANT
  https://artszeged.accenthotels.com/en/gastronomy
  Breakfast: 07 a.m. – 10 a.m.
  A’la carte: 11:30 a.m. – 22 p.m.
  Room service from the Restaurant cost 1.000 HUF extra charge
   
• ROOM SERVICE
  Order from 0-24 hours from the drink menu of the Lobby Bar, or from the restaurant food and drink offer during the restaurant opening hours. Cost of the room service is 1.000 HUF/ occasion.
   
• SAFE
  We take no responsibility for any objects placed in the rooms. Using the safety deposit box in the wardrobe is free of charge.
  How to use:
  Default code: 00roomnumberE
  To change the code press the “Reset” button, located on the back cover of the door. Enter an optional five digit-number code, then push the “E” button. In addition you have the opportunity to use the main safe at the Reception.
   
• SEWING KIT
  Sewing kits are available at the Reception. For the prices of our sewing services ask the Reception.
   
• SHOE SHINE
  Shoe shine machine awaits You in our Hotel, for further information please contact the reception.
   
• SIGHTSEEING TOURS
  Please turn to the Reception.
   
• SLIPPERS
  Slippers are available at the Reception and in the Wellness Centre.
   
• SMOKING
  All of our rooms are non-smoking. Smoking is allowed only in designated areas and also on the balconies of the rooms. If you need ashtray, please call the Reception. An extra fine will be charged in case of smoking in the rooms.
   
• SOUVENIR, GIFT
  We recommend to take a look on our Souvenirs in the glass vitrine in the lobby of our hotel which can be bought at the reception.
   
• TAXI
  Taxi can be ordered at the Reception.
   
• TECHNICAL SERVICES
  If you notice a technical failure, or you need some technical help please call the Reception.
   
• TELEPHONE
  You can make domestic and international calls from the rooms. The call fee will be charged to the room bill at the reception. It is also possible to make phone calls at the hotel reception, which will be charged to your room invoice.
  Calling a room (free of charge):
   
  • Calling of guest rooms:
    Dial the room number. The call is free of charge.
  • Calling of internal numbers:
    Reception: 501
    Room Service: 501
    Sanzon Restaurant: 510
    The call is free of charge.
  • Calling of external numbers:
    • National Call: 0 + 06 + City Code + Phone number
      Cost:
      Telephone: 23 Huf/minute
      Mobile: 104 Huf/minute
    • International Call: 0 + 00 + Country Code + City Code + Phone number
      You can find the fee of the international calls on the page below.

• TELEVISION
  Channel assignment of our televisions as well as the available radio stations can be found on the page below.

• TICKETS
  If you have any requests for ordering a concert or theatre ticket, please contact our reception colleague.

• TOWEL CHANGE
  Every day tons of detergent and millions of liters of water are used to wash towels that has been used only once. Please decide for yourself. A towel on the rack means “I’ll use it again”. A towel on the floor means “Please exchange”. Thank you for helping us conserve the Earth’s vital resources.

• UMBRELLA
  Umbrellas are available at the Reception.

• VISITORS
  Visitors should be reported at the Reception.
  After 10:00 p.m. only hotel guests can stay in the rooms.

• WAKE UP SYSTEM
  You can ask for wake-up call at the Reception. Number of the reception: 501.

• WELCOME TRAY
  All of our rooms are equipped with a welcome tray (mineral water, coffee, tea). It is complimentary for our guests.

• WELLNESS
  Wellness services are currently unavailable due to renovation work, but will be soon available in a renewed form.

Please follow the security instructions for your own safety:

• The hotel is a non-smoking unit. Smoking is only allowed in designated areas and also on the balconies of the rooms.
• In case of emergency please call the Reception.
• In the event of a fire alarm leave the building immediately! You can find the escape route on the back of the room door. In case of fire do not use the elevators.
• Always keep the room locked. If you leave your room please close the window.
• Protect your valuables! The Management will not be held responsible for any loss or damage incurred. Secure solution for your valuables using the room’s safety deposit box, for free of charge.

Important phone numbers:

• Reception: 501
• Sanzon Restaurant: 510
• Ambulance, Fire brigade, Police: 112

Please be informed that the following articles can be requested at the Reception desk:
 

Shower cap	Free
Shoe shine sponge	Free
Cotton pad	Free
Sewing kit	Free
Matches	Free
Bath slippers	Free
Hair comb	Free
Teeth brushing kit	1.200 HUF
Shaving kit	1.200 HUF
Condoms (3 ps)	1.000 HUF

In case You need any of the followings: umbrella, shoehorn, shoe polishing kit, bathrobe, please don't hesitate to turn to the receptionist.

Please click here for instructions.

Instructions

1.    Rinse then fill the water tank with fresh water. The water tank can be carried by its cover.
2.    To turn the machine On, press either the Espresso or Lungo button. Blinking Lights: heating up Steady Lights: ready
3.    Lift the lever completely and insert the capsule.
4.    Close the lever and place a cup under the coffee outlet.
5.    Press the Espresso (40 ml) or the Lungo (110 ml) button. Preparation will stop automatically. To stop the coffee flow or top up your coffee, press again.
6.    Take the cup. Lift and close the lever to eject the capsule into the used capsule container.
7.    This machine is equipped with an energy saving feature.The machine will automatically enter Auto Off mode after 9 minutes. To turn the machine off before automatic Power Off, press both the Espresso and Lungo buttons simultaneously.

1	M1 HD
2	M2 HD
3	TV2
4	RTL
5	DUNA TV HD
6	DUNA WORLD
7	ARD HD
8	ARTE HD
9	ZDF
10	3 SAT
11	RTL
12	VOX
13	KIKA
14	NICKELODEON
15	EUROSPORT
16	TLC
17	DELUXE MUSIC
18	CNBC HD
19	BBC WORLD HD
20	EURONEWS GER
21	EURONEWS FRA
22	NHK HD
23	TV 5 HD
24	FRANCE 24
25	RAI 1 HD
26	RAI 2 HD
27	RAI 3 HD
28	TV E HD
29	TV RUS
30	EURONEWS RUS
31	CNL
32	TVR
33	SOYUZ
34	TELESUR HD
35	M5 HD
36	M4 SPORT HD
37	TV POLONIA
38	TELE 5
39	CANAL 24 HD
40	TBN
41	TRT HD
42	AL JAZEERA HD
43	ARIRANG
44	CGTN

 

45	MR 1
46	MR 2
47	MR 3
48	DLF
49	D KULTUR
50	ROCK ANTENNA
51	SUNSHINE
52	ANT BAYERN
53	RAI R
54	OVERCAM
55	RNE
56	DANKO