Guest information

ACCENT AQUA
In our hotel we are waiting for our guests with our own,  non-carbonated filtered water. If you would like to buy the unique bottle of the filtered water, we are at your disposal at the reception. In addition, it is possible to buy our special water-bottle at the reception, which we refill with filtered water free of charge during your stay.

AIR CONDITIONING
All of our rooms are equipped with air conditioner that can be adjusted individually. The equipment stops working if the terrace door or window is open or if your key card is not inserted into the slot next to the door.

BABY PREPARATIONS
On request we provide a baby bed, baby cot, changing table and baby bathtub in the room for little guests. Please contact the Reception.

BATHROBE
Bathrobes are provided upon request free of charge.

BATHROOM AMENITIES
The dispenser in the bathrooms, located at the showers and bathtubs, contains cosmetics for use as both shampoo and shower gel.

BICYCLE
For bicycle rental request please contact the Reception.

BUSINESS SERVICES
If you would like to scan, print or copy your documents please contact the reception. We offer our guests a personal and secure printing service at the reception desk of our hotel. Ask our reception staff for assistance.

CAR RENTAL
For car rental request please contact the Reception.

CITY TOUR / TOUR GUIDE
We recommend it to individual and group guests as well. Please contact recepcion.

CLEANING
Daily cleaning is from 2 p.m. - 5 p.m.
If you do not wish to be disturbed at the given time, but you would like your room to be cleaned at another time or do not wish any cleaning at all, please let us know by hanging the sign designated for this purpose on the door. In case you require any extra cleaning, do not hesitate to contact the Reception. 
We would like to inform you that we are changing the bedding two times a week. If you need a daily changing please contact the reception. Deatiled information on changing towels is availabe in your bathroom.

COMPLAINTS
Please contact the Reception during your stay, so that we could solve your problem as soon as possible.

CONFERENCES
Conference rooms for 50-180 people, small section halls, and in summer the terrace offer many opportunities for leisure activities, weddings or corporate meetings. For more information please  contact our colleague by requesting an offer at the email address: event@arthotelszeged.hu

CREDIT CARDS
We accept VISA, VISA Electron, Mastercard, Maestro, American Express cards.

DAMAGES
In case of intentional damages extra fee will be charged.

DEPARTURE
On the day of departure you are requested to vacate your room before 10 a.m., in case of executive rooms 11 a.m. If you wish to stay longer please contact the Reception. Please leave the key card at the Reception before leaving the hotel.

ELECTRIC CURRENT
The electric current is 230 V/50 Hz.

ELECTRICITY CAR CHARGING
As a committed supporter of environmentally friendly solutions, the FreeCharger electric car charging station is now available in our hotel. For further information please click here.

EMERGENCY PHONE NUMBERS
112

ENVIRONMENT PROTECTION
Our environment-friendly hotel supports several environmental initiatives. We are paying great attention also to the reduction of chemicals used, water consumption and apply selective waste collection. Every day we use millions of tonnes of detergent and millions of litres of water to clean towels that are used once, so we will only change your towels during your stay if you ask us to. We kindly ask you to support our efforts. Let us save our environment together!

ESCAPE ROUTE
In case of danger, follow the escape route posted on the inside of the room door to the nearest emergency exit and leave the hotel.

EXTRA NEEDS
Extra blankets and pillows are available on request, please call the Reception. For our range of pillows please click here. If you need fresh towels and linen contact the Reception. You can see our range of cushions here: Pillow menu

FIRE
Every floor in the hotel is furnished with fire alarm equipment and fire extinguisher; there is also a smoke detector in every room.
In case of fire the guests are alarmed by a siren sound and are requested to leave the hotel as soon as possible through the nearest emergency exit by following the escape route shown on the emergency escape map on the back of the room door.

HAIRDRYER
Hairdryer is available in every room. For extra hairdryer please contact recepction.

HOLIDAYS
National and official holidays of Hungary: 1 January, 15 March, Easter Monday, 1 May, Whit Monday, 20 August, 23 October, 1 November, 25 and 26 December.

HYGIENE PRODUCTS
Razor, condoms, toothbrush and toothpaste are available at the Reception for an extra charge, shoeshine kit, comb, sewing kit and slippers for free of charge.

INTERNATIONAL ADAPTER/PHONE CHARGER

Adapters for international use are available free of charge at our reception. 
Phone charger cables and charging heads are available for purchase at reception.

INTERNET
There is free WiFi connection available in the whole area of the hotel.
Network: “Art Hotel”
Password: Szeged2013

KEY CARD
For electricity in your room, please insert your card in the slot near the door.
Please leave the key card at the Reception before leaving the hotel.

LAUNDRY, DRY CLEANING
We have our own laundry service from 8 am to 8 pm, and you can request your laundry and ironing needs at reception. Please place your laundry in the laundry bag in the cupboard and fill in the form on the side. If you place your order before 9 a.m., we will take care of the service within 24 hours. Please place your dry-cleaning items in a separate laundry bag and leave them at the reception desk until 9 am. Our dry cleaning service is available from Monday to Friday.

LETTER PAPER
Letter papers and envelops are available at the reception for free of charge.

LOBBY BAR
Our Lobby Bar is open 0-24 hours.

LOST AND FOUND
Any items lost or left inside the hotel will be kept for six months, except for food and liquids. For information about lost items, please contact the Reception.

LUGGAGE ROOM
Please contact the Reception.
The hotel cannot be held responsible for the items placed in the luggage.

MEDICAL CARE/PHARMACY
Please contact the Reception.

MINIBAR
In the hotel rooms we do not have any mini-bar (except for executive rooms), instead of that we have 0-24 hours room service and 0-24 hours lobby bar. To place an order, call the Reception. Room service cost 1.000 HUF extra charge.

PACKAGE DELIVERY SERVICES
For an extra charge package delivery service is available at the Reception. Package delivery service fee: 1.000 HUF/room/round.

PARKING FACILITIES
Daily fee for hotel guests: 4.000 HUF/night/car. The parking lot is monitored, but we do not take responsibility for any loss or damages to your vehicle.

PETS
All pets will find room fittings such as a bed with a blanket, food bowls and a bag of treats already present in the room, free of charge. Please inform the reception about possible times of cleaning. Keeping pets in the rooms is subject to an extra fee, which is 6.000 HUF

PILLOW MENU 
In our rooms, we have two medium-firm pillows of different sizes per bed, which, in our experience, ensures the perfect rest for most of our guests. Your comfort and undisturbed rest are our top priority, so if the pillows in your room are not to your liking, we can provide you with pillows of different sizes and fillings upon request. For further information please click here.

RADIO
Radio programs can be listened through the close circuit television network, whose schedule can be found in the program guide below.

RECEPTION
Our Reception staff is at your disposal 24 hours a day. Number of the reception: 501.

RESTAURANT
Opening hours: 7:00-22:00
Breakfast: 7:00–10:00
(Early bird breakfast is available between 6:00-7:00. For more information please contact our reception staff.)

Room service from the Restaurant cost 1.000 HUF extra charge
Between 10:00-22:00 you can order from our menu. For further information, a'la carte, mix&match menu and drinks please click here.

ROOM SERVICE
Order from 0-24 hours from the drink menu of the Lobby Bar, or from the restaurant food and drink offer during the restaurant opening hours. Cost of the room service is 1.000 HUF/ occasion. For further information, a'la carte, mix&match menu and drinks please click here.

SAFE
PLease be infomred that we take no responsibility for any objects placed in the rooms. Using the safety deposit box in the wardrobe is free of charge.
How to use:
Default code: 00roomnumberE
To change the code press the “Reset” button, located on the back cover of the door. Enter an optional five digit-number code, then push the “E” button. In addition you have the opportunity to use the main safe at the Reception.

SHOE CLEANING
Our hotel has a shoe cleaning machine near the entrance. Individually packaged shoe cleaning kit is available free of charge at the reception.

SIGHTSEEING TOURS
Please turn to the Reception.

SLIPPERS
Slippers are available at the Reception.

SMOKING
All of our rooms are non-smoking. Smoking is allowed only in designated areas and also on the balconies of the rooms. If you need ashtray, please call the Reception. An extra fine will be charged in case of smoking in the rooms.

SOUVENIR, GIFT
We recommend to take a look on our Souvenirs in the glass vitrine in the lobby of our hotel which can be bought at the reception.

TAXI
Taxi can be ordered at the Reception.

TECHNICAL SERVICES
If you notice a technical failure, or you need some technical help please call the Reception.

TELEPHONE
You can make calls from your rooms. The call fee will be charged to the room bill at the reception. It is also possible to make phone calls at the hotel reception, which will be charged to your room invoice.

Calling of guest rooms:
Dial the room number. The call is free of charge.
Calling of internal numbers:
Reception: 501
Room Service: 501
Sanzon Restaurant: 510
The call is free of charge.
Calling of external numbers:
National Call: 0 + 06 + City Code + Phone number
International Call: 0 + 00 + Country Code + City Code + Phone number
You can find the fee of the international calls on the page below.

TELEVISION
Channel assignment of our televisions as well as the available radio stations can be found on the page below.

TICKETS
If you have any requests for ordering train, air, bus ticket, or other program ticket please contact our reception colleague.

TOWEL CHANGE
Every day tons of detergent and millions of liters of water are used to wash towels that has been used only once. Please decide for yourself. A towel on the rack means “I’ll use it again”. A towel on the floor means “Please exchange”. Thank you for helping us conserve the Earth’s vital resources.

TRANSFER SERVICE
Please contact reception, if you require an airport shuttle service.

UMBRELLA
Umbrellas are available at the Reception.

VISITORS
Visitors should be reported at the Reception.
After 10:00 p.m. only hotel guests can stay in the rooms.

WAKE UP SYSTEM
You can ask for wake-up call at the Reception. Number of the reception: 501.

WELCOME TRAY
All of our rooms are equipped with a welcome tray (mineral water, coffee, tea). It is complimentary for our guests.